Privacy Policy
Last updated: March 30, 2026
Your privacy is important to us.
This Privacy Policy explains how SmartSaaS collects, uses, protects, and shares your personal information when you use our AI-powered business intelligence platform. We are committed to protecting your privacy and handling your data responsibly.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
When you submit information through our contact forms, we collect the information you provide, including your name, email address, subject, and message content. This information is used to respond to your inquiries and provide customer support.
Account Information
When you register for an account, we collect:
- Account information (name, email address, phone number)
- Business information (company name, industry, business description)
- Profile information and preferences
- Payment information (processed securely through third-party payment processors)
Data You Create and Upload
When you use SmartSaaS, you may create, upload, or collect data including:
- Business data and documents
- Data models and structures you create
- Data points collected through our mobile app
- Communications and collaborations
- Analytics and insights generated
Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device information (device type, operating system, unique identifiers)
- Usage data (features used, time spent, interactions)
- Location data (if you grant permission)
- Log data (IP address, browser type, access times)
- Cookies and similar tracking technologies
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use analytics tools to understand how visitors interact with our website and Service. This helps us improve our platform and provide better user experiences. Analytics data is collected in aggregate and does not personally identify individual users.
Who we share your data with
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processing
- Cloud hosting and data storage
- Analytics and monitoring
- Customer support
- Spam detection services (for visitor comments)
Legal Requirements
We may disclose information if required by law, legal process, or government request, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent harm or investigate fraud
- Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with your explicit consent or at your direction.
Data Contribution to AI Models
As part of our mission to democratize AI, SmartSaaS enables users to contribute anonymized data to help build powerful AI models. When you choose to contribute data, it is anonymized and used ethically to advance AI development that benefits everyone.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to our legal and regulatory obligations to retain certain information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the following rights regarding your personal information:
Access and Portability
- Access your personal information
- Request a copy of your data
- Export your data from our Service
Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your personal information
- Delete your account and associated data
Opt-Out and Preferences
- Opt-out of marketing communications
- Control cookie preferences
- Manage data contribution settings
- Adjust privacy and sharing settings
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure data centers and infrastructure
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.
Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Questions?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For data protection inquiries, you may also contact our Data Protection Officer at the above address.